Mideo offers an extensive set of services to support the agencies using our technology. We provide administrator and user training on-site or on-line. We also can work with your IT department to integrate our software on your agency’s servers both physical and virtual. We provide workflow consultation to help agencies get the most from our software and we can design and build all of your case notes reports. Mideo’s software integrates with the most popular LIMS systems and we will work with your agency to refine the data gathering and workflow process for all of the sections of your lab.
Our Imaging Database software requires support and maintenance in order to provide an optimal user experience and exceptional system performance. Whether it is a bug, system upgrade, user question or a workflow need, our support team is here for you and available to address any of your technical issues.
Our consulting services provide our customers with a level of confidence in the implementation process when moving to a new system. Our experienced consultants will work with you to map out how to make sure we cover all of you agency requirements as well as meet your SOP protocols. When using our solutions, our consulting process includes: security, chain of custody, auditing, data collection, and sharing and reporting.
Our training groups include administration and general use trainers as well as seasoned subject matter experts (SME) for the Latent Print and Firearm Workflows. Our on-site or on-line training provides the fastest, most efficient way to get up and running with productive results.
Analytics and reporting are a critical part of the workflow process for our latent workflow, firearms workflows and Crime Scene units. Our team and SME will work closely with you to be
sure that your reports are accurate and contain all of the information you need to meet your ASCLD Lab or ISO reporting requirements . Customizations to help meet your needs are part of the technical services we offer.
Initial assessment includes a workflow and process analysis of the agencies operations including distinctive terminology, reporting procedure, data collection and adherence to industry standards.